Returning xfinity equipment

Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly …Hello, I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.Standard Xfinity set-top box: $8.50/mo. If you go for Xfinity’s most basic TV plan (with 10+ channels), Xfinity passes you over for the X1 treatment and offers only a high-definition cable TV box. The TV box costs $7.50 to $8.50 per month (depending on where you live), and you can add 150 hours of cloud storage for $10.00 per month.Suite 120. Lodi , CA 95242. Xfinity Store by Comcast Branded Partner. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your CA Xfinity Store by Comcast at 3801 Pelandale, Suite A-11. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Option one: Online with prepaid shipping label. Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. …With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...Sep 30, 2023 ... XfinityKrista ... Hello @user_2f78d6, thank you for taking the time to reach out on social media. Xfinity equipment can be returned to any UPS ...Xfinity charges its internet customers $15 a month to rent a Wi-Fi gateway, but you can put that money back in your pocket if you buy your own modem and router.. Back in 2018, I replaced my Xfinity equipment with a Motorola gateway that cost less than $100.. But a lot has changed since then. If you’re thinking about buying your own equipment, …Returning equipment. I recently upgraded my modem and need to return the old one. However, in My Account the website only offers the option to return the new equipment, not the old, disconnected one I really need to return. I took the modem to the Xfinity store at River City but found it empty and closed, although the website still shows …3445 N Federal Hwy. Pompano Beach , FL 33064. Xfinity Store by Comcast. Open today until 7:00 PM. View Store Details. Get Directions. Come visit your FL Xfinity Store by Comcast at 1550 North Federal Highway. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Returning Comcast rented equipment would remove a non-return fee if one has been charged (those are no fun, and a good reason to return rented equipment within 30 days!), but there is not a credit applied for returning equipment. Thank you for asking! I hope that clears things up, but please let us know if you have any other questions!Hello, I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.Therefore, we asked my husband's cousin to return the internet/cable equipment in a local Xfinity Center within that week since we don't have a chance to do it at that time. We came back to CT after 3 wks & since then we thought everything is all set with Xfinity until we recently received a bill amounting to $350 as a charge for the …Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return …Dec 18, 2023 · Hi, @user_a37dh6!Happy Monday to you. Thanks for taking the time to visit XFINITY on our forum's page for help with returning the equipment. We are the perfect place to go for help. Dover , DE 19901. Xfinity Store by Comcast. Closed, open tomorrow at 10:00 AM. View Store Details. Get Directions. Come visit your NJ Xfinity Store by Comcast at 1500 Route 47. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned.Option one: Online with prepaid shipping label Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. If you don't, you can head directly to a UPS Store near you. Oct 30, 2014 · Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast ... Oct 13, 2022 · Here is a complete list of equipment that you need to return to Comcast within its original box: xFi Gateway. Xfinity TV Boxes. Xfinity Remote Controls. Power cords. Coaxial and HDMI cables ... Login to your Xfinity account portal using your Xfinity ID and password. Navigate to the Comcast equipment return page. Choose the device you want to return and click continue. On the next page, choose UPS prepaid, print the shipping label, and click confirm. Pack all the devices, including the power cords, in the box they came in and …In the top right corner, you'll see a little chat icon (direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4.Oct 16, 2020 · What equipment do I return to Infinity when I cancel the zoomed Security, I will be returning it through UPS. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device. If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you ...Xfinity Comcast offers a wide range of services, from cable TV and internet to home phone and home security. With so many options, it can be difficult to know where to start when l...Click the "New message". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5. Press Enter to send it.At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services.I stopped services about a month ago but forgot to return my equipment. I received a bill for the unreturned equipment along with a 'partial' bill for $6.83. The partial bill was due to xfinity charging me services ahead of time, after I had submitted requests to cancel the service. Xfinity recently refunded $69 of the $77 that I was charged ...Dec 12, 2023 · Return extra equipment I’m a new customer, I went to an Xfinity store to grab my cable box and modem but I still received one in the mail. How do I return the extra equipment in the box? Log into your Xfinity account and navigate to the Equipment Return page. Select the devices you want to return and select Continue. Now, you will be asked for the …Click the "New message". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5. Press Enter to send it.Learn about replacing your equipment now to get the most out of your Xfinity service. After you cancel the service you do have 14 days to return the equipment to avoid the un-return equipment fees. Now the amount will be automatically credited back once you return the TV box back to us. You can either return it at a local Xfinity Store or you can visit our return website and print out a return label and take it to the UPS store ...See full list on xfinity.com Return the device to any Xfinity Retail Store or UPS Store location. Comcast has teamed up with UPS to accept Comcast equipment returns at no cost to you. You ...You can track your return at the Pending Return Status page. Check off the device (s) you'd like to return and select Continue . When returning your device (s), check the serial number on the device to ensure that it matches your selection. Note: If you're returning a TV Box, you can click Identify Device.To create a Comcast email account, individuals must be XFINITY Internet subscribers. Each Comcast account can have six usernames and emails attached, and users can be managed from ...Hey life happens @Kisstheviolets3 we totally get that. Please follow the instructions below so we can talk 1-1 and get that reporting process started. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.Returning old equipment Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me …XfinityRoberto. +17 more. Official Employee. •. 995 Messages. 2 years ago. Hi there @user_2d8c3d. That is a fantastic question. You can actually go to https://comca.st/3bP03gC and print out the return label there.XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned.Good morning. While I have no way to send a return label, we can assist with our equipment concerns. Just to make sure I am looking at the correct account, could you verify the complete service address of the account, including the house number, street name, and any unit or apartment number, city, state, and ZIP Code?Most of our Xfinity Stores are open and are able to assist you in getting your Xfinity equipment returned. We also offer options to return via UPS. The following link will give you details about how to return: https://comca.st/3vAYGb3. We can assist you with updating the account with your new modem info.XfinityOct 11, 2023 · 660 Messages. 4 months ago. Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me know if this helps! 2802 Plainfield Rd. Joliet , IL 60435. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your IL Xfinity Store by Comcast at 2727 W 75th Street. Pick up & exchange your equipment, pay bills, or …Returning Comcast equipment can be a straightforward process if you follow the steps outlined in this guide. Start by reviewing Comcast’s return policy to be aware of any fees and requirements. Then, gather all the equipment you need to return before initiating the return process by contacting Comcast. Make sure to package and …From your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this …1 day ago · Return equipment. U. user_960ba4. Visitor. 11Messages. Tuesday, February 20th, 2024 7:07 PM. Return equipment. Why do I keep getting texts to return Xfinity equipment when I NEVER had Xfinity equipment!!?? I used my own cable modem/router. Nov 5, 2015 ... Answer: Comcast isn't trying to scam you, but it could be more helpful in trying to resolve this. The company has a right to get its equipment ...May 13, 2015 ... Comcast has a contract with UPS Store. There is a return shipping label in the box. Have the UPS Store clerk open the box, take out the label, ...Returning Xfinity equipment is a simple and straightforward process. You can return your equipment through UPS or in-store at an Xfinity location. Initiate the return process as soon as possible to avoid any delays or fees. Make sure to include all necessary components and use the original packaging for a successful return.Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account.About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Returning equipment can be a daunting task, especially if you are unfamiliar with the process. Whether you are returning rented equipment or returning items after a lease or purcha...Get Directions. 9171 D Roosevelt Blvd. Philadelphia , PA 19114. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your PA Xfinity Store by Comcast at 782 Bethlehem Pike. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Returning my equipment. U. user_8ad390. 1 Message. Friday, September 8th, 2023 6:12 PM. Returning my equipment. ... Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 0. 0. Again +55 more.1.2K Messages. 13 days ago. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store.When it comes to customer service, Comcast is one of the most reliable providers in the industry. With their 24/7 customer assistance, you can get help with any issue you may have ...Jan 21, 2024 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Hi , I received a text message saying I needed to return xfinity equipment such as the WiFi router and cable box. 1 day ago · XfinityTony. @user_960ba4 Thank you for your post! Did you ever receive a free Flex streaming box? Since you owned your internet equipment, this is the most likely suspect. Why do I keep getting texts to return Xfinity equipment when I NEVER had Xfinity equipment!!?? I used my own cable modem/router. On behalf of Xfinity, we would like to thank you for being a valued customer. We would like to help you with your Xfinity equipment listed below that must be returned. Equipment: X1 Digital Cable Box. Serial Number: [redacted] Be sure to have your account number when you return your equipment. to ensure it is properly applied to your account.The best way to return your xfinity equipment is by calling us . Our experienced technicians will make sure that all of your devices are returned safely and ...Hello, I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.I saw that page, but the recommended option - Initiate your return online and send your equipment back with a prepaid UPS shipping label - requires me to initiate the return via the "Return a device" page, but as I mentioned in my post, I cannot select the Gateway because it says "Purchased equipment cannot be returned." Even the second option - Stop by a …What equipment do I return to Infinity when I cancel the zoomed Security, I will be returning it through UPS. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device.Mar 16, 2023 ... We do provide a few quick and convenient ways to return the equipment such as visiting a local Xfinity Store, local UPS Store (Package and Ship ...They are correct, that once the equipment is returned, the charges will be removed. Here is our great Xfinity link https://comca.st/3Ju6jY4 that will go over all the process to return your equipment. Please let me know if you have any questions. -Aaron. theninjam0m • 1 yr. ago. Thanks for the link. However, I cannot get past number 2 on the ...With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables …May 13, 2015 ... Comcast has a contract with UPS Store. There is a return shipping label in the box. Have the UPS Store clerk open the box, take out the label, ...Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary; Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list ...Standard Xfinity set-top box: $8.50/mo. If you go for Xfinity’s most basic TV plan (with 10+ channels), Xfinity passes you over for the X1 treatment and offers only a high-definition cable TV box. The TV box costs $7.50 to $8.50 per month (depending on where you live), and you can add 150 hours of cloud storage for $10.00 per month.I got an email from Comcast that if I returned the modem, I would get a $50 credit to my account. I promptly returned it several weeks ago. What happened was: 1) I was NOT credited the $50. 2) I am still being billed for the returned equipment. 3) I have been getting billed for the return equipment for months after I stopped using it!Want to make your internet-browsing experience smoother and faster? If so, take a look at these tips for maximizing your Xfinity internet experience! By following these tips, you c...I got an email from Comcast that if I returned the modem, I would get a $50 credit to my account. I promptly returned it several weeks ago. What happened was: 1) I was NOT credited the $50. 2) I am still being billed for the returned equipment. 3) I have been getting billed for the return equipment for months after I stopped using it!Hi there and welcome to Comcast @user_541802. Thank you so much for allowing us to be your Internet provider. I am sorry to hear that you received a FLEX box after mentioning that you didn't want one. You have reached the right place, and I am happy to address this concerns for you.If you have an email address on file, you will also receive a confirmation email letting you know that the equipment was received and the date that the return was processed. The last option is you can simply visit us at a Comcast Service Center or XFINITY Store. We would love to see you! Here is a great link for finding a store nearest you ...Hello @Blueyedragon, thank you for reaching out to our Xfinity Community for assistance via Forums.It is unfortunate to hear of your recent customer experience with returning our equipment and I completely understand your frustration. This is not acceptable, especially since you are assisting us in ensuring we receive our equipment.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Aug 14, 2022 · Xfinity gives you a period of ten days after your service end date to return rented equipment. If you fail to return everything within this timeframe, you will be charged an “incidental cost” and have to pay the equivalent of the retail price of the equipment. You can avoid these fees by choosing a viable return method. I received an email from Xfinity on Oct 2 asking me to "return my old equipment". The email also states "We're happy you're enjoying your new Xfinity Gateway". I have been an Xfinity customer previously in California since 2014, and continuing service since moving to Maryland this July 2023, and I have never had in my …Are you looking for an Xfinity store near you? Whether you need to purchase new equipment, pay your bill, or get technical support, finding the nearest Xfinity location can be a ha...Customer Service Center or XFINITY Store - Available for payments, equipment pickup and exchanges, as well as returns. The UPS Store - Available for dropping off equipment ONLY.Navigate to the Comcast equipment return page. Select the device you want to return. Choose UPS prepaid. Print the shipping label. Pack your equipment in the …Get Directions. 3943 South Jog. Greenacres , FL 33467. Xfinity Store by Comcast Branded Partner. Open today until 8:00 PM. View Store Details. Get Directions. Come visit your FL Xfinity Store by Comcast at 5300 Donald Ross Road. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Jul 8, 2022 · 995 Messages. 2 years ago. Hi there @user_2d8c3d. That is a fantastic question. You can actually go to https://comca.st/3bP03gC and print out the return label there. 2. 0. C. Mar 23, 2022 · Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Jan 28, 2023 · There are some differences between what they want back and what you can do with it that you may not be aware of. Step-by-step Guide on How to Return Xfinity Equipment. Step 1: Call the Customer Service Number. Step 2: Pack Everything Carefully. Step 3: Ship Back from a Nearby UPS Store. Step 4: File An Online Claim. Step 5: Wait for Your Refund. | Cikmldgs (article) | Mcmljagn.